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Last Updated: January 2026

FA99 Privacy Policy – Our Commitment to Protecting Your Information

We are fully transparent about how your personal information is collected, used, and protected at FA99. Read this policy to understand how we respect your privacy.

The core pillars of our privacy commitment

The principles FA99 follows to protect your information

Encrypted protection

All your data at FA99 is secured with SSL encryption. Every stage of data transmission is encrypted.

No Third-Party Sharing

Your personal information is never sold or shared with unauthorized third parties.

Your data, your control

You can contact our support team to view, correct, or delete your information at FA99.

Regular Security Audits

FA99's systems are regularly audited by independent third-party security experts.

Minimal Data Collection

FA99 only collects information that is strictly necessary to provide its services — nothing more.

Transparent Policy in Bengali

We believe you have the right to understand our Privacy Policy in your own language — that is why it is available in Bengali.

Table of Contents

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Notice: By creating an account or using the platform, you are agreeing to this Privacy Policy. We encourage you to read it in full.

1 Introduction & Scope of Policy

FA99 ("we", "us", "our") operates an online gaming platform serving users in Bangladesh and other countries. This Privacy Policy explains how we collect personal information from our members, what we use it for, and how we keep it secure.

This policy applies to FA99's website, mobile app, and all other digital services. We believe privacy is a fundamental right, and this policy is presented with full transparency.

Please Note: This policy was last updated in January 2026. FA99 will notify members before making any changes.

2 What information we collect

FA99 collects the following types of information to provide its services:

Data Type Example Reason
Identity Information Name, date of birth, national ID KYC and age verification
Contact Information Email address, phone number Account management and support
Financial information Payment Method Details Transaction Processing
Technical Information IP address, browser, device Security & Fraud Prevention
Gaming Activity Betting history, game preferences Service Improvement & Personalization
Our assurance: FA99 only collects information that is necessary. We do not ask for any personal details beyond what is required.

3 How We Collect Information

FA99 collects information through several methods:

  • Directly from you: At registration, during KYC verification, when contacting support, or when updating your profile.
  • Automatically: Technical data collected through cookies, log files, and tracking technologies during platform use.
  • From Third Parties: Limited data shared via payment providers or identity verification agencies.

FA99 never stores your bank password, PIN, or full payment card number.

4 Purpose of Data Use

FA99 uses your information for the following purposes:

  • To create and manage accounts and verify member identity.
  • To process deposits, withdrawals, and other financial transactions.
  • To provide customer support and technical assistance.
  • To detect fraud and unauthorized access, keeping the platform secure.
  • To meet legal obligations, such as anti-money laundering regulations.
  • To recommend games and offer personalized promotions based on your preferences (only with your consent).
  • To improve platform functionality and enhance the user experience.
Important: FA99 never sells your information to third parties for advertising purposes.

5 Data Sharing & Disclosure Policy

FA99 may share information under the following limited circumstances:

  • Service Partners: Payment processors, KYC verification agencies, and technology service providers, all operating under strict confidentiality agreements.
  • Legal obligations: In response to court orders, regulatory authority requests, or lawful demands from law enforcement agencies.
  • Business Changes: If FA99 merges with or is acquired by another company, your information may be transferred — however, members will be notified in advance.

For any purpose beyond those listed above, FA99 will seek your explicit consent before sharing your information.

Our Guarantee: All third parties working with FA99 are required to follow the same standard of privacy practices.

6 Cookies & Tracking Technologies

The FA99 website and app use cookies and similar technologies. Here is what they do:

  • Essential Cookies: Required to maintain login sessions and security—these cannot be disabled.
  • Performance Cookies: Used to analyze site usage statistics—you may opt out of these.
  • Functional Cookies: To remember your language preference and layout settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how certain features work.

7 Data Retention Period

FA99 retains your information only for as long as necessary:

  • Active account data: retained for the full duration the account remains active.
  • Closed account data: retained for up to 5 years after closure, in compliance with legal obligations.
  • Financial transaction records: typically 7 years, in accordance with regulatory guidelines.
  • Technical log files: typically retained for 90 days.
Please Note: Due to legal requirements, certain information may need to be retained for a defined period even after your request.

8 Your right to control your information

Every FA99 member has the following rights:

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Right of Access

You may request to know what information FA99 holds about you.

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Right to Rectification

You may request that inaccurate or outdated information be updated.

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Right to Erasure

You may request deletion of your data under certain circumstances.

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Right to Object to Processing

You may object to the use of your data for specific purposes.

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Data Portability

You may request a copy of your information in a standard, portable format.

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Restriction of Processing

You may request that data processing be temporarily restricted while an investigation is ongoing.

To exercise any of these rights, contact FA99 Support. We will respond to your request within 30 days.

9 Children's Privacy Protection

FA99 services are intended for users aged 18 and above only. We do not knowingly collect information from children or minors.

If we become aware that personal data has been collected from a minor, it will be deleted immediately and the associated account will be closed.

A note to parents: If your child has accidentally created an account on FA99, please contact our support team immediately.

10 Our Technical Measures for Data Protection

FA99 uses industry-standard security technologies to protect your information:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall & IDS: Advanced firewalls and intrusion detection systems to prevent unauthorized access.
  • Two-Factor Authentication: Two-factor authentication for added account security.
  • Regular Security Testing: Regular penetration testing conducted by third-party security specialists.
  • Staff training: All FA99 staff undergo rigorous data protection training and are bound by confidentiality agreements.

That said, no digital system is 100% secure. Please keep your account password strong and never share it with anyone.

11 Policy Change Notice

FA99 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will:

  • For minor changes: only the last updated date on this page will be revised.
  • For significant changes: a notice will be sent to your registered email address.
  • For major changes: you will be asked to consent to the new policy upon logging in to the platform.

Continued use of FA99 after any changes will be considered acceptance of the updated policy.

12 Privacy Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with FA99:

We take all privacy-related requests seriously and aim to respond within 30 business days.

Our Commitment: FA99 respects your right to privacy and treats every concern raised by our members with the highest priority.

General Privacy FAQs

No. FA99 never stores your full payment card number, PIN, or bank password. All payment processing is handled exclusively through PCI DSS-certified third-party payment providers.

Yes, in certain circumstances you may request the deletion of your data. However, we are legally obligated to retain some information (such as financial transaction records) for a specified period. Contact FA99 Support for more details.

FA99 sends promotional emails only if you gave consent at the time of registration. You can opt out at any time by clicking the "Unsubscribe" link in any marketing email or by contacting FA99 Support.

FA99 uses international servers and service providers, which means some data may be processed in other countries. In all such cases, we adhere to the relevant data protection agreements and international standards.
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Play in a Safe and Trusted Environment at FA99

Your privacy is our top priority. Register with FA99 and enjoy gaming in a fully secure environment.

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